At this time, when the world is paralyzed by the spread of COVID-19, we want to send a message of encouragement to all our users, collaborators and allies, and that they know that the best way to fight this pandemic is to stay in our homes and follow the hygiene and health recommendations of the experts.
This same energy that we use to take care of ourselves and our families is what will allow us to get ahead of this situation. It is the one that tells us every day that less is missing, and that the best way to cope with it is with optimism and hope.
Today, when the call is to stay at home and avoid going outside if you do not work in essential areas, we want to bring you useful information to keep you away from the virus, as well as digital channels through which you can consult the information you require and perform the operations you need.
Suggestions to avoid contagion:
* Wash your hands frequently.
* Sneeze and cough over the elbow crease.
* Do not touch your face.
* Social distancing: avoid going to places where there are many people.
* Disinfect surfaces.
* Clean and disinfect frequently touched objects such as cell phones or keys.
* Keep all spaces well ventilated.
* Do not visit family or friends in nursing homes or with health problems so as not to put them in danger.
* Strengthen health with vaccines.
* Do not greet each other with a kiss, hand or hug.
Frequent questions:
· The invoice did not arrive at my address. How can I see it?
From the Edesur Virtual Office you can view your latest invoices and download copies. You can also subscribe to Factura Digital to receive a copy in your email. You can also do it from the Edesur APP on your cell phone.
· How do I check the balance and consumption?
Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option.
You can also use the Edesur APP on your cell phone.
Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice).
· The power went out, what do I do?
In the event of a power outage as a result of an external fault at your home, you can make a claim through the following channels:
· Emergency line: 0800-333-3787
· SMS to 72720 + LUZ + space + the 8 digits of the customer number
· Contact Center. Direct message via Facebook or Twitter
· Edesur APP on your cell phone
· How do I pay my Edesur invoice?
You can pay using our virtual payment methods:
· Edesur Virtual Office or Edesur APP on your cell phone / VISA Debit Cards and Debit Mastercard. Also using Visa, Mastercard or American Express credit card.
· Through home banking.
· ATM: Banelco and Link network terminals.
· Pay my accounts
Link Payments
Payment Market
· Adhesion to automatic debit with credit card or bank account
· Bank transfer via CBU (T2 and T3 customer only)
· In-person Easy Payment and Rapipago payment points located in local stores (debit card and some choose to receive cash).
If you need more information or help, you can consult our step-by-step payment tutorials on digital channels.
My invoice has expired How do I pay?
You can pay overdue invoices from the Edesur Virtual Office. Enter and choose the option Payments and Agreements> Card Debt Balance Payment. You can also do it from the Edesur APP on your cell phone.
In case you need it, from there you can also generate a Payment Plan.
· How to obtain a copy of the invoice?
To obtain a copy of your invoice, enter the Edesur Virtual Office. In the My Invoices option you will find the download of settlements ordered by issue date, number, expiration and total to pay.
You can also do it from the Edesur APP on your cell phone.
· How do I check the balance and consumption?
Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option.
You can also use the Edesur APP on your cell phone.
Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice).
Below we detail how to do procedures online and pay on digital channels
Virtual office
Through edesur.com.ar and the Edesur APP on your cell phone you can check consumption, download copies of invoices, adhere to automatic debit and digital invoice, request payment plans, make changes in ownership and pay balances and invoices in progress with a card debit and credit.
· Enter the Edesur Virtual Office
· See online procedures guide and tutorials
· Download the Edesur APP on your cell phone
Frequent questions: · The invoice did not arrive at my address. How can I see it? From the Edesur Virtual Office you can view your latest invoices and download copies. You can also subscribe to Factura Digital to receive a copy in your email. You can also do it from the Edesur APP on your cell phone. · How do I check the balance and consumption? Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option. You can also use the Edesur APP on your cell phone. Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice). · The power went out, what do I do? In the event of a power outage as a result of an external fault at your home, you can make a claim through the following channels: · Emergency line: 0800-333-3787 · SMS to 72720 + LUZ + space + the 8 digits of the customer number · Contact Center. Direct message via Facebook or Twitter · Edesur APP on your cell phone · How do I pay my Edesur invoice? You can pay using our virtual payment methods: · Edesur Virtual Office or Edesur APP on your cell phone / VISA Debit Cards and Debit Mastercard. Also using Visa, Mastercard or American Express credit card. · Through home banking. · ATM: Banelco and Link network terminals. · Pay my accounts Link Payments Payment Market · Adhesion to automatic debit with credit card or bank account · Bank transfer via CBU (T2 and T3 customer only) · In-person Easy Payment and Rapipago payment points located in local stores (debit card and some choose to receive cash). If you need more information or help, you can consult our step-by-step payment tutorials on digital channels.
Frequent questions: · The invoice did not arrive at my address. How can I see it? From the Edesur Virtual Office you can view your latest invoices and download copies. You can also subscribe to Factura Digital to receive a copy in your email. You can also do it from the Edesur APP on your cell phone. · How do I check the balance and consumption? Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option. You can also use the Edesur APP on your cell phone. Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice). · The power went out, what do I do? In the event of a power outage as a result of an external fault at your home, you can make a claim through the following channels: · Emergency line: 0800-333-3787 · SMS to 72720 + LUZ + space + the 8 digits of the customer number · Contact Center. Direct message via Facebook or Twitter · Edesur APP on your cell phone · How do I pay my Edesur invoice? You can pay using our virtual payment methods: · Edesur Virtual Office or Edesur APP on your cell phone / VISA Debit Cards and Debit Mastercard. Also using Visa, Mastercard or American Express credit card. · Through home banking. · ATM: Banelco and Link network terminals. · Pay my accounts Link Payments Payment Market · Adhesion to automatic debit with credit card or bank account · Bank transfer via CBU (T2 and T3 customer only) · In-person Easy Payment and Rapipago payment points located in local stores (debit card and some choose to receive cash). If you need more information or help, you can consult our step-by-step payment tutorials on digital channels.
Frequent questions: · The invoice did not arrive at my address. How can I see it? From the Edesur Virtual Office you can view your latest invoices and download copies. You can also subscribe to Factura Digital to receive a copy in your email. You can also do it from the Edesur APP on your cell phone. · How do I check the balance and consumption? Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option. You can also use the Edesur APP on your cell phone. Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice). · The power went out, what do I do? In the event of a power outage as a result of an external fault at your home, you can make a claim through the following channels: · Emergency line: 0800-333-3787 · SMS to 72720 + LUZ + space + the 8 digits of the customer number · Contact Center. Direct message via Facebook or Twitter · Edesur APP on your cell phone · How do I pay my Edesur invoice? You can pay using our virtual payment methods: · Edesur Virtual Office or Edesur APP on your cell phone / VISA Debit Cards and Debit Mastercard. Also using Visa, Mastercard or American Express credit card. · Through home banking. · ATM: Banelco and Link network terminals. · Pay my accounts Link Payments Payment Market · Adhesion to automatic debit with credit card or bank account · Bank transfer via CBU (T2 and T3 customer only) · In-person Easy Payment and Rapipago payment points located in local stores (debit card and some choose to receive cash). If you need more information or help, you can consult our step-by-step payment tutorials on digital channels.
Frequent questions: · The invoice did not arrive at my address. How can I see it? From the Edesur Virtual Office you can view your latest invoices and download copies. You can also subscribe to Factura Digital to receive a copy in your email. You can also do it from the Edesur APP on your cell phone. · How do I check the balance and consumption? Every day, 24 hours a day, you can check your balance, previous balances and consumption in the Edesur Virtual Office. I chose the Account Details option. You can also use the Edesur APP on your cell phone. Or send SMS to 72720 + ACCOUNT + space + the 8 digits of the customer number (which you will find on your invoice). · The power went out, what do I do? In the event of a power outage as a result of an external fault at your home, you can make a claim through the following channels: · Emergency line: 0800-333-3787 · SMS to 72720 + LUZ + space + the 8 digits of the customer number · Contact Center. Direct message via Facebook or Twitter · Edesur APP on your cell phone · How do I pay my Edesur invoice? You can pay using our virtual payment methods: · Edesur Virtual Office or Edesur APP on your cell phone / VISA Debit Cards and Debit Mastercard. Also using Visa, Mastercard or American Express credit card. · Through home banking. · ATM: Banelco and Link network terminals. · Pay my accounts Link Payments Payment Market · Adhesion to automatic debit with credit card or bank account · Bank transfer via CBU (T2 and T3 customer only) · In-person Easy Payment and Rapipago payment points located in local stores (debit card and some choose to receive cash). If you need more information or help, you can consult our step-by-step payment tutorials on digital channels.
